VENUE
Prospera Place...Frequently Asked Questions
Q: When was the arena finished?
A: August 9, 1999 – and work continues on an ongoing pace for all sorts of additional purposes. The building had it's ground breaking on May 5, 1998.
It took approximately 28,000 man hours of labour to create; has 6000 cubic yards of concrete at 4000 lb/yard; has 24,000,000 pounds of concrete; required 30,000 cubic yards of soil to be excavated; took approximately 14 months to complete; and has two Zambonis that will drive over 850 miles during skating season, use over 750,000 litres of water and generate 130,000 cubic feet of snow.
Q: What was the first event in Prospera Place?
A: The Molson Canadian Rocks House-warming Party with Moist and DDT.
Q: What is the next act in Prospera Place?
A: Please see Coming Events.
Q: How many retail spaces will there be in Prospera Place? And who will be filling those spaces?
A: There are 10,000 sq. ft. of retail space available in 1,000 and 800 sq. ft. bays. Currently Little Ceaser's, Perks Coffee and Shaw TV occupy space.
Q: How much is it to book the arena for an event?
A: As of July 1, 2000, renting the Arena is:
$4500 for weekdays*
$6000 for weekends*
*(this does not include additional expenses i.e. staff, equipment, electricity, etc.) This rental cost may be subject to change.
Please see Booking Policies for more information.
Q: How do I book ice time?
A: Once all schedules are finalized Prospera Place will begin to accept individual ice bookings. The City of Kelowna and the Rockets currently hold a substantial amount of ice time, therefore little is available.
Q: Will there be any public skating?
A: Not at the present time. The Rocket’s do offer it occasionally though.
Q: Is there any new information about the adult hockey league?
A: Yes, contact Graden Gustafson. @ 717-0742.
Q: When is Prospera Place open to the public?
A. During events for ticketed customers only.
Q: How many seats are there in the arena?
-6007 (excluding suites)
-6800 (total)
-we can seat 8000+ for open concerts
Q: Who should I talk to about changing the location of my seats?
A: Select Your Tickets @ (250) 762-5050.
Q: Will there be any tours available for high school/middle school students?
A: Yes, please send in a written request or phone us at 979-0888 with your information and the number of people taking the tour. Tours do not occur on weekends or on event or game days.
Q: Is it possible for my child’s, or friends, birthday to be announced during a Rocket’s game? What else can they do?
A: Yes, please send in a written request 72 hours before the event to the Kelowna Rockets, fax them @ 860-7880, or visit them at their web site.
A: The Rockets may also be able to display your friend's or child's name on the reader board above centre ice, play Happy Birthday™ and/or your favourite song.
Q: Are there any lockers in the building where I can store my roller-blades, purse, knapsack, etc.?
A: No, we do not provide any place to store people’s belongings. Our best advice would be to keep them in your car or at home, unless you absolutely need to have them on your person.
Q: Where are the seats that have been reserved for the handicap? Are there accompany seats as well? Is there any handicap parking?
A: 1) located at north end near the restaurant entrance
2) located at south end on upper concourse level
3) club seat handicap section
4) during events there is reserved seating for the handicap on the floor.
A: Yes, all have accompanying seats, but please purchase early to ensure your preferred seats.
A: Handicap parking is located in the lot to the south of Prospera Place, via Cawston Avenue.
Q: Are tickets always available at the door for an event?
A: Usually, depending on the event. Phone Select Your Tickets ahead of time or buy early to guarantee your seat and avoid the troubles of being left without one. ((250) 762-5050 for events, or (250) 861-8888 for Rockets Tickets).
Q: Is there an area inside the building where smoking is permitted (so that I don’t have to go outside?)
A: No, we are a private facility and there is no smoking in the building at any time, ever!
Q: I bought 2 tickets for the event tonight. Where can I leave a ticket for my friend?
A: Leave them at the will-call window. It is located outside at the Select Your Tickets wickets.
Q: Is there any place inside the building where I can buy tickets, without having to go outside?
A: No, not at the moment.
Q: How many seats in Manhattan Point can actually be used to watch the Hockey game?
A: 65 individual ticketed seats are available in the restaurant (the third row of the Pub-Club seats) for viewing Rockets or Thunder games. There are no tables from which you can actually see the ice surface. See Manhattan Point FAQ, or call Select Your Tickets at (250) 762-5050. During events however, there is no watching from Manhattan Point.
Q: I’m watching the game in a suite. Can I invite friends up to my suite who just have regular tickets?
A: No. Only the Suite owner can pre-order extra tickets for others. Under no circumstances can non-suite ticket be used to get into a suite.
Q: Who do I talk to about renting a Suite? How much does it cost to rent one for a Rocket game?
A: -For Rocket games ask the Rockets (Gavin Hamilton, 860-7825).
-For an event call Prospera Place and ask for Pam Paulhus (Guest Services Manager). Costs vary due to ticket prices, events and demand.
Q: Why is the building so cold? Can you turn up the heat?
A: The building is primarily an ice rink and the temperature must be kept below freezing on the floor. If you are sensitive to this issue be sure to bring some warm clothes. When the ice is removed during the summer (May to August) coldness should not be an issue.
Q: Can I make a request for my favourite song to be played between periods at a Rocket game? Can I dedicate it to somebody?
A: Notify the Rockets and they will try their best to see what they can do, phone 860-7825, fax 860-7880.
Q: How early should I come to the arena before a sold out show?
A: As doors do not open until 1 hour prior to the event we do not recommend lining up early for sold out events, especially during the winter due to the cold and other potential health related problems. If you must however, approximately 1-2 hours is always safe for an early spot in line. If you have reserved seats then there is no reason to come early – you are guaranteed those seats anyways.
Q: Will we be providing wheelchairs for the handicap or the elderly?
A: No, we do not provide any wheelchairs in the arena. Please plan ahead if you need to use one for an event.
Q: Is there any way to have somebody paged during a game or event?
A: No, not unless it’s an absolute emergency.